The 3 UK mobile network is supposedly down affecting countless users and the customer care department of the cell business.
Customers throughout the Super Bowl weekend reported interruptions and an irregular service from the fourth-largest mobile network in the UK.
It could not have actually come at an even worse time with the greatest sporting occasion of the year being streamed in families and on gadgets throughout the world.
3 has actually published on its social channels about the interruptions, the business stated on x:
Some clients might be experiencing problems with our network today. Our engineers are striving to repair it.
This problem is likewise affecting customer care, so please examine back here for the current updates (1/2)
—– 3 UK (@ThreeUK) February 12, 2024
The cell service provider likewise has a network service checker which has a post excusing the unexpected stop in services and the failure to examine the present status of the network.
The post specified that “some clients might be experiencing problems with our network today. Our engineering groups are striving to repair it. This problem is affecting our customer care channels and network status checker, so please examine our social feeds for the current updates.”
Previously this weekend the service provider positioned a message on its social channels specifying that a blackout was being checked out by engineers.
3 would then go on to publish on X the other day that the problem had actually been dealt with in the early part of the day:
Following a concern with our network for a variety of clients, services have actually now recuperated. If any consumer is still having a concern, they ought to completely reboot their gadget to reconnect to our network. We regards apologise for any hassle triggered.
—– 3 UK (@ThreeUK) February 11, 2024
The issues continue, nevertheless, and websites like network blackout press reporter Down Detector have tape-recorded over 12,850 interruptions throughout the previous 24 hr.
The website points out that 36% of users are having problems with mobile web, 33% of users have no signal and 30% of users tape an overall blackout of the service.
Smarty, a UK mobile operator and user of the 3 network needed to apologise to clients on X today;
Some clients might be experiencing problems with our network today. Our engineering groups are striving to repair it.
We are sorry for the problems with service over the previous couple of days and regards apologise for any hassle triggered. – – Jodie
—– SMARTY (@SMARTYMobileUK) February 12, 2024
In early December we reported that the 3 network has actually decreased, affecting over 20,000 users.
It stays to be seen if this problem is associated with the merger with Vodaphone that was revealed in the middle of in 2015.
Journalism release on the merger specified that “from the first day, countless clients of Vodafone UK and 3 UK will take pleasure in a much better network experience with higher protection and dependability at no additional expense, consisting of through particular versatile, contract-free deals without any yearly cost boosts, and social tariffs.”
Image: Yan Krukau, Pexels
The post Is 3 mobile down? Service problems go back to UK network service provider appeared initially on ReadWrite